Service Agreement

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Isotta Peira, with NIF Y2877156P and address at Calle de la Ruda 15, 3B, 28005 Madrid, representing Eatsperience Madrid – Creating a Culinary Experience, regularly registered in the records of the Spanish Patent and Trademark Office with number 201999800041747, is the organizer of the online cooking activity purchased. As the online cooking activity purchased includes the creation and shipping to all the participants of personalized items, Eatsperience Madrid relies on its suppliers for designing, creating, and shipping the personalized items to all the participants.


It is essential that you notify us of any dietary restrictions or absence of irreplaceable tools – oven, burners, as soon as you confirm enrollment in the online cooking activity. In the case of lack of communication, Isotta Peira and their partners are not responsible for the possible side effects caused by ingesting products that cause allergies.


It is required to pay 100% of the value of the online cooking activity to confirm the reservation. To ensure the delivery of the personalized items in time for the online cooking session, we need you to confirm the reservation at least 15 working days in advance and provide all the information required.

The accepted payment methods are credit and debit cards through Stripe, PayPal, and bank transfers. The prices are in € (Euro) and include all applicable management costs, including the shipping of the personalized items and local shipping taxes when applicable.

Returns are not accepted, but you can postpone the online cooking session by communicating by email to [email protected] as indicating below.


To ensure the best experience, it is important that all participants use a suitable device to make video calls, and that they are connected to a high-speed internet network. In the event that we cannot carry out the online cooking session due to connection problems on the participants´ part, there is no guarantee of being able to recover the session.

You can cancel a class and exercise the right to postpone it under communication until 24 hours before the established appointment, although we request that you notify us as far in advance as possible. Requests for cancellation and modification must be made by email to the address [email protected]. In case of cancellation or modifications requested less than 24 hours in advance, the class cannot be recovered.


For any goods included in Eatsperience Madrid’s cooking sessions manufactured by its suppliers per designs, formulas or processes supplied, determined, or requested by the client, the client shall grant Eatsperience Madrid and its affiliates the permission to use the Company’s name and logo. The aforementioned permission will also be granted if the customer agrees to publish a testimonial of the service received, on Eatsperience Madrid’s website and online platforms, for marketing purposes.


By purchasing any of the online cooking activities offered, the client (buyer) accepts the terms and conditions and accepts the disclaimer detailed below.


The buyer agrees that their participation in Eatsperience Madrid online cooking classes is voluntary. Furthermore, the buyer agrees to assume any risk associated with participating in the event and releases Isotta Peira, Eatsperience Madrid, and their partners from any and all claims of loss or damage that may arise during the buyer’s participation. Such releases are without limitation and include attorneys’ fees, personal injury, property damage, and any other losses or damages suffered by the buyer.