At Eatsperience Madrid we help people curious about gastronomy, like you, to improve their culinary skills with personalized virtual cooking sessions. It is an activity to socialize and free of any stress: we want it to be a unique and rewarding moment for you, and above all fun.
The classes are in real-time in video calls, they are not classes in pre-recorded videos.
We are based in Madrid, but we and our cooking coaches could connect from other places. We always adapt to different time zones, we constantly update our calendar so that you can choose the date and time that suits you best.
Classes will be held 3 days per week, you can book your sessions on the days and hours that best suit your needs by selecting on the Eatsperience Madrid calendar.
If you need a specific date, contact us or send us an email to [email protected] to tell us about your need. A price supplement may be applied in case of special requests.
No show cooking or demonstration is planned by the cook and the pastry chef, unless we consider it necessary. Ours is a step-by-step guided assistance as participants go through the culinary process. The decision not to cook on our part has been made to guarantee the best assistance and the best price – if we are cooking we cannot follow with absolute attention everything that you are doing.
In addition, we do not want to be the protagonists of the classes, it is you who has to have a good time cooking, instead of watching us so concentrated on following what we do that you can hardly enjoy the relaxation we want you to experience.
Each cooking session has an average duration of 2h. This will depend on the level of expertise of the participants, their cooking tools (oven potency, for example), and other variables.
You will be interacting all the time with us and with others, in the case of group classes. While the activity is taking place there will be an opportunity to talk and it will be an opportunity to ask for advice and suggestions on different culinary topics, and share experiences.
It is very important for us to know that no one will judge your results: you have to feel confident as between friends, if you are here it is because you want to learn something else, it may happen that something does not always come out perfect. And it does not matter. If at the end of the class you feel happy, satisfied that you have learned to create something new with your own hands, and you no longer feel the tension of daily stress, then we’ll know that we have nailed it.
The prices are calculated based on the people who connect from different devices, they do not vary if your partner or your roommates are in the kitchen and cook with you.
By “person” we mean the person who enrolls in a course, regardless of whether during the class they will share their kitchen with other people: by signing up for a course you have the right to participate in classes with other people who live with you, as long as their presence does not affect the development of the activity.
In the event that the presence of other people slows down the progress of the class, or compromises its performance, we may ask you to leave the session, or we could suspend the class without being able to recover it.
You can purchase a gift card. The attendee will have 6 months to use it. Return of the gift card is not accepted, but you can transfer its ownership after communicating by email to [email protected]
The risk of loss of gift cards and their ownership will be understood as transmitted to the buyer at the time of our electronic transmission to the said buyer or to the recipient indicated by the buyer. We are not responsible in case of loss, theft, or destruction of any gift card, or in the event of using it without your permission.
In the basket page, you can add or remove units of the selected products. If you do it, remember to update the cart before proceeding to the checkout, using the UPDATE BASKET button. If you click on the update basket button and the price and the items are not updated, please send an email explaining the details at [email protected]
Once the payment is confirmed, you will receive a form where we ask about your cooking level, the tools you have available in your kitchen, and any dietary restrictions. Please fill out the form within a maximum delay of 3 days.
When we receive the form, we will send you the menus, the list of ingredients so you can buy them before the cooking sessions, and the instructions to book the sessions on the dates and times you prefer.
No. Purchases are non-refundable. However, if you change your mind after the purchase you can contact us no later than 48 hours after the purchase. please address the email to [email protected] indicating the purchase code and your issue, we will do our best to offer you an alternative solution when possible.
Any communications must be via email to [email protected] Please indicate in the subject the booking reference. In case of a lack of communication, we can not assure you that the end result will be what we had proposed.
We will send you reminders so that you do not forget the dates and times of the reserved sessions, we ask you to please be punctual when connecting. On our part, we promise to be punctual.
We understand that unforeseen events may occur and therefore we will have a margin of 10 minutes in case of unreported delays. After this time without receiving any communication from you, we will consider the session canceled without the possibility of recovering it.
You can contact us at any time by writing to email [email protected]
It is important that when you connect to the video call you already have the ingredients ready and measured according to the instructions that we give you so that we can make the best use of all the time we have available.
If in doubt, you can contact us at any time by writing to email [email protected]
You can cancel a class and exercise the right to postpone it under communication until 24 hours before the established appointment, although we request that you notify us as far in advance as possible. Requests for cancellation and modification must be made by email to the address [email protected] .
In case of cancellation or modifications requested less than 24 hours in advance, the class cannot be recovered.
We reply to any inquiries from Monday-Friday at 9 am-6 pm (CET).
If you have already purchased an online cooking course, please indicate the order number in the subject, and you’ll receive a response within the next 24 hrs.
Although we hope that your experience with Eatsperience will always be serene and fulfilling, in case you find yourself in an unpleasant situation during or after the purchase, as well as during the online cooking sessions and their booking, we invite you first of all to send us an email at [email protected].
If this is not enough, you can always contact the ODR platform of the European Commission for online dispute resolution.
The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.
If you are in the EU, Norway, Iceland, or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem, or to agree on a dispute resolution body to handle your case.
The ODR platform is not connected to any trader. You can use the ODR platform in all EU languages, Icelandic and Norwegian.
If you feel that you have suffered non-transparent behavior on our part, in the purchase phase, or in the delivery of your purchase, and despite having communicated any inconvenience suffered by email to [email protected] we have not been able to help you, you can start your case on the ODR platform here.